I attended a course about SM run by Anna of Word Steps Speech & Language Therapy. This was an eye-opening day for me. Anna shared her extensive experience with the... read more group in an engaging and very positive way. Her recommendations for useful books for my child, and for me, were excellent.

I can't speak highly enough of Anna and her work. Non only my daughter's issue with speaking is now a memory, but all the process has been a great experience... read more for her. She loved her sessions, she loved the homework Anna gave her and she has felt supported throughout all the therapy. Anna is a loving caring therapist, and her professionalism is second to none. I can only highly recommend Anna!

What a wonderful woman who has energy drive and commitment to ensure that people who have SM are heard

Anna is a passionate professional and expert in the area of selective mutism and we can't thank her enough for the invaluable advice and support she gave us with our... read more daughter. We have a much greater understanding of how to best support our daughter and we know that should we require any more help and support that Anna is there for us. Thank you!

Anna has been so supportive of both me and my four year old son over the past 18 months. Our sessions whilst challenging at times were also great fun... read more and my son enjoyed every single one. Anna approached his speech delay from a different angle to that of the nhs therapists, taking a step back and looking at the cause. All of the activities done in clinic and the resources provided for use at home were tailored very specifically for his needs as opposed to using a boiler plate approach. Anna was a great sounding board for me to bounce ideas off and provided invaluable input at meetings and with forms. She provides an all round service, employs innovative ideas and techniques and most importantly set my son at ease and helped him to have fun whilst progressing his speech. Would highly recommend.

Anna was a wonderful speech therapist for my son. She was endlessly patient and always had a treasure of fun activities for him to do. He really enjoyed all her... read more sessions and his speech problems improved a lot. Thank you Anna!

Anna helped my son Marco from about the age of 3.5 till about 5 years old. She has been an absolute life saver, amazing with the wee one and superb... read more at explaining to me and husband how to best support his needs. We are raising our children as multilingual, and as her own experiences were an absolute godsend. In addition to being a very knowledgeable professional Anna is also an amazing person. Can not recommend her ability and services high enough.

We are a bilingual family. When our daughter was approaching the age of 3, we noticed she was having language and communication issues. We contacted Anna after having been told... read more by the NHS Speech and Language Therapist that everything was ok with our daughter’s speech. We knew that was not the case. Anna carried out a thorough assessment and identified areas to work on. We followed Anna’s advice, and put in place the strategies given. This was very helpful, and our daughter started making progress. We found Anna to be a really important point of reference and support throughout our daughter’s journey and continued to use her services as she progressed in school. She is now 10, and we still do an annual review and assessment to make sure that we are on track. We cannot thank Anna enough for the help and support she has given us as a family. Her support has meant that our daughter’s confidence has steadily grown and she can look into the future with a positive outlook. We would highly recommend Anna. Claudia

I asked Anna to conduct an English assessment ending with a report. I brought my daughter to Anna's clinic at her home. it was a great session, my daughter interacted... read more with Anna perfectly well and Anna was perfectly able to manage with my three years old daughter. I am perfectly fine with the report that Anna wrote and find her recommendations very useful and helpful to improve my daughter English language. If you are reading this review probably you need a certified language therapist, I would strongly recommend Anna to you. Thank you Anna 🙂

Our child has been suffering from Selective Mutism and only speaks to a small number of fellow pupils in the same class. Anna is a specialist in this condition and... read more with her help, our child has now widened their circle of friends. Her relaxed manner puts children at ease. This gave my child confidence to speak and play with people they had been unable to do so previously with. New friendships have been formed through this and our child is more content and happy to go to school than ever before. Throughout the process, Anna would keep us updated with progress and would look to gain agreement with us how to continue. We can't praise her high enough for making a real difference.

Anna has worked with my son for over 2 years and has been an absolute pleasure to have. She has become a friend and a confidant as well as an... read more incredible speech therapist. She goes above and beyond to ensure everyone's comfort and happiness and is a true professional. She helped my son overcome his selective mutism through working with us as a family to help us understand the condition and how to help, as well as with the school to help them adapt to his plan and understand his condition. She provided all parties with a tailored program and I can honestly say that without her generous, patient spirit he would not have made it. She is kind, supportive and truly lovely and her program has made this the best journey possible.

Anna worked with my son before and just after he started school and the results were fantastic. He now has lovely clear speech and we are so grateful. Anna was... read more friendly and put him at ease right away. The therapy was all based around games and fun exercises and Anna took the time to teach us how to continue the therapy with our son between appointments in order to get the best results. I would highly recommend Word Steps.

We contacted Anna as our 3-year-old bilingual child seemed to have a few problems to deal with people. He didn't speak with anybody that wasn't part of the family. Not... read more even the school teachers. After just one meeting with Anna and some advice she gave us and his teachers, he started little by little to speak and in a matter of weeks all problems have been resolved. My wife and I can't recommend Anna's services enough. Thanks Anna.

WOW! What an amazing training session. Our staff has just spent an engaging and interactive hour listening to Anna help us become more aware and have a deeper understanding... read more of selective mutism. She is truly inspiring and has such a depth of knowledge. She was able, very simply and eloquently, to explain the journey of someone with this condition and we all left feeling that we, as educators were better equipped to deal with associated problems. Thank you once again Anna.

I contacted Anna as someone had recommended her to me through one of the selective mutism pages on Facebook. Words can’t express how grateful I will always be too Anna... read more for her kindness and helpfulness to myself and especially my daughter. After years of getting no where, struggling to find proper help and support for my daughter we finally found someone who totally understands selective mutism and took the time to explain everything properly to me about how my daughter will be feeling. My daughter built up a lovely relationship with Anna she has such a lovely way with children so patient and kind and always on hand if we ever need advice or support. Anna you are amazing!

Anna is absolutely incredible both for the parents and the children. She has healed our 6year old daughter from SM after a 2- year mute period in school. We cannot... read more thank her enough and warmely recommend her services.

I can not thank Anna enough for the wonderful experience my son had during his time at Word Steps Speech and Language Therapy. Whilst my 5 year old had... read more a large vocabulary, i was concerned that he did not have every sound - some sounds were mispronounced and others were a little muddled. Anna quickly identified the areas he needed support with. Her warmth and friendliness quickly enabled a trusting and supportive relationship to develop with my son who was so excited to see her each week. We both very much looked forward to the sessions which were play based. Many of the games could easily be repeated and practised at home in between sessions. I was amazed at how quickly his language progressed, mastering sounds in a short period of time. As a parent, I felt empowered and supported to help my son. Anna was very open to the needs of our family and checked in regularly regarding the frequency of our sessions. I can not recommend Words Step highly enough and would use again in the future for any further speech and language support.

My 9 year old son had a lateral lisp and struggled with ‘Th’ sounds. Anna worked with him over six sessions which were fun and interesting and provided exercises for... read more us to continue with between her visits. We have seen a huge improvement with his speech and my son is much more confident and happier. I am so glad we contacted Anna for help and I wouldn’t hesitate in recommending her.