Thank you for the excellent training in SM which was relevant and empowering as Anna really got across with energy and enthusiasm that we can make a difference. Since the... read more training I have been able to put the strategies into practice and spread the knowledge and information on SM to pupils, parents, fellow teachers and professionals. We realise that making a positive difference is a long drawn out process but it is heartening being armed with some strategies and understanding into the condition. I particularly found it useful chatting to other parents, teachers and professionals and one recovered adult who suffered from SM as a child. Thanks again!

I can not thank Anna enough for the wonderful experience my son had during his time at Word Steps Speech and Language Therapy. Whilst my 5 year old had... read more a large vocabulary, i was concerned that he did not have every sound - some sounds were mispronounced and others were a little muddled. Anna quickly identified the areas he needed support with. Her warmth and friendliness quickly enabled a trusting and supportive relationship to develop with my son who was so excited to see her each week. We both very much looked forward to the sessions which were play based. Many of the games could easily be repeated and practised at home in between sessions. I was amazed at how quickly his language progressed, mastering sounds in a short period of time. As a parent, I felt empowered and supported to help my son. Anna was very open to the needs of our family and checked in regularly regarding the frequency of our sessions. I can not recommend Words Step highly enough and would use again in the future for any further speech and language support.

Anna is my son’s first Speech therapist before we moved to USA. She is very open minded, easy to communicate, professional and most importantly, cares for her “little friends”. When... read more my child started therapy with Anna he was about 27 months. He didn’t know how to imitate sounds when he started but he progressed in the following months with Anna, and that built a good foundation for his further therapy in the US. Thank you Anna!

My 9 year old son had a lateral lisp and struggled with ‘Th’ sounds. Anna worked with him over six sessions which were fun and interesting and provided exercises for... read more us to continue with between her visits. We have seen a huge improvement with his speech and my son is much more confident and happier. I am so glad we contacted Anna for help and I wouldn’t hesitate in recommending her.

I found Anna when my son was very young and not speaking very much at all. I was feeling very hopeless and desperate to help my son, I started looking... read more around for specialist Speech and Lanaguage services. Although there was quite a distance to travel, we came to see Anna weekly for quite some time and she was a great support to me as well as a great therapist for my son. Anna identified that he had a phonological disorder and she supported us not only with a programme of things to work on at home, but she also helped educate me on how what strategies would be effective in helping my son to converse and with his sounds. She has great enthusiasm for what she does and is very positive. I would highly recommend Anna without hesitation to anyone who needs Speech and Language input.

Anna lead the training in Inverness, I came to the course half way through the day so I felt like I missed the most important parts. I took away... read more from the course a hangout that was clear and helpful. I've not long learnt about SM and I'm grateful for doing this training as a mother and a childminder.

During 2019 we approached Anna for help with our Spanish pronunciation. As adult learners we wanted our British mouths to make more Spanish-sounding vowels and consonants, and I was... read more having real problems trying to roll my “r’s” convincingly. Anna quickly devised a short programme to meet our requests, and also devised exercises to improve our intonation and to help make our sentences flow. We enjoyed the sessions, and we feel that we made good progress. Muchas gracias, Anna!

I asked Anna to conduct an English assessment ending with a report. I brought my daughter to Anna's clinic at her home. it was a great session, my daughter interacted... read more with Anna perfectly well and Anna was perfectly able to manage with my three years old daughter. I am perfectly fine with the report that Anna wrote and find her recommendations very useful and helpful to improve my daughter English language. If you are reading this review probably you need a certified language therapist, I would strongly recommend Anna to you. Thank you Anna 🙂

Anna has been so supportive of both me and my four year old son over the past 18 months. Our sessions whilst challenging at times were also great fun... read more and my son enjoyed every single one. Anna approached his speech delay from a different angle to that of the nhs therapists, taking a step back and looking at the cause. All of the activities done in clinic and the resources provided for use at home were tailored very specifically for his needs as opposed to using a boiler plate approach. Anna was a great sounding board for me to bounce ideas off and provided invaluable input at meetings and with forms. She provides an all round service, employs innovative ideas and techniques and most importantly set my son at ease and helped him to have fun whilst progressing his speech. Would highly recommend.

Anna was a wonderful speech therapist for my son. She was endlessly patient and always had a treasure of fun activities for him to do. He really enjoyed all her... read more sessions and his speech problems improved a lot. Thank you Anna!

I attended a course about SM run by Anna of Word Steps Speech & Language Therapy. This was an eye-opening day for me. Anna shared her extensive experience with the... read more group in an engaging and very positive way. Her recommendations for useful books for my child, and for me, were excellent.

WOW! What an amazing training session. Our staff has just spent an engaging and interactive hour listening to Anna help us become more aware and have a deeper understanding... read more of selective mutism. She is truly inspiring and has such a depth of knowledge. She was able, very simply and eloquently, to explain the journey of someone with this condition and we all left feeling that we, as educators were better equipped to deal with associated problems. Thank you once again Anna.

What a wonderful woman who has energy drive and commitment to ensure that people who have SM are heard

I cannot recommend Anna highly enough. She helped my son who did not speak to any adult in school until p3, to gain confidence and he is now in p5... read more and able to approach the teacher and initiate speech. Anna worked with my son at his pace, she gently gained his confidence through play, starting in the environment he felt comfortable in – home, and then progressed onto working with him at school. Through the work that Anna did with him he can now speak to children in his class that he didn’t talk to for the first 3 years and he can also approach teachers to tell them if something is wrong. Anna is very knowledgeable about the psychology underlying the problem and works to increase self esteem. She really engages with the children and gets on their level and she has a wonderful energy and charisma.

The inverness training day was a great success and it was really nice meeting other parents going through the exact same experience as myself.

Anna is a passionate professional and expert in the area of selective mutism and we can't thank her enough for the invaluable advice and support she gave us with our... read more daughter. We have a much greater understanding of how to best support our daughter and we know that should we require any more help and support that Anna is there for us. Thank you!

Anna brought my child on by leaps and bounds. He suffered from a very bad speech impediment and she was able to help draw him out of his shell and... read more to help turn him into a confident and conversant child. A professional, warm person, she is able to relate to and empathise with children and it is obvious every step of the way that she really cares. If you want great results I would recommend Anna wholeheartedly.

I took my six year old grandson to see Anna as he had a problem pronouncing certain letters. Anna quickly established there was no physical problem for this and... read more set in motion a lesson plan to help him overcome this. She is a lovely lady who is clearly knowledgeable in her field and has such a lovely way with the children that my grandson did not have a problem going to see Anna and indeed looked forward to it. Her lessons have helped immensely and gave me the tools to continue her good work. I am happy to recommend her.