Anna is absolutely incredible both for the parents and the children. She has healed our 6year old daughter from SM after a 2- year mute period in school. We cannot... read more thank her enough and warmely recommend her services.

Anna was a wonderful speech therapist for my son. She was endlessly patient and always had a treasure of fun activities for him to do. He really enjoyed all her... read more sessions and his speech problems improved a lot. Thank you Anna!

My 9 year old son had a lateral lisp and struggled with ‘Th’ sounds. Anna worked with him over six sessions which were fun and interesting and provided exercises for... read more us to continue with between her visits. We have seen a huge improvement with his speech and my son is much more confident and happier. I am so glad we contacted Anna for help and I wouldn’t hesitate in recommending her.

She was my daughter's speech therapist and we loved her. She used a playful strategy and my daughter improved very well

I cannot recommend Anna highly enough. She helped my son who did not speak to any adult in school until p3, to gain confidence and he is now in p5... read more and able to approach the teacher and initiate speech. Anna worked with my son at his pace, she gently gained his confidence through play, starting in the environment he felt comfortable in – home, and then progressed onto working with him at school. Through the work that Anna did with him he can now speak to children in his class that he didn’t talk to for the first 3 years and he can also approach teachers to tell them if something is wrong. Anna is very knowledgeable about the psychology underlying the problem and works to increase self esteem. She really engages with the children and gets on their level and she has a wonderful energy and charisma.

I found Anna when my son was very young and not speaking very much at all. I was feeling very hopeless and desperate to help my son, I started looking... read more around for specialist Speech and Lanaguage services. Although there was quite a distance to travel, we came to see Anna weekly for quite some time and she was a great support to me as well as a great therapist for my son. Anna identified that he had a phonological disorder and she supported us not only with a programme of things to work on at home, but she also helped educate me on how what strategies would be effective in helping my son to converse and with his sounds. She has great enthusiasm for what she does and is very positive. I would highly recommend Anna without hesitation to anyone who needs Speech and Language input.

I attended a course about SM run by Anna of Word Steps Speech & Language Therapy. This was an eye-opening day for me. Anna shared her extensive experience with the... read more group in an engaging and very positive way. Her recommendations for useful books for my child, and for me, were excellent.

Thank you for the excellent training in SM which was relevant and empowering as Anna really got across with energy and enthusiasm that we can make a difference. Since the... read more training I have been able to put the strategies into practice and spread the knowledge and information on SM to pupils, parents, fellow teachers and professionals. We realise that making a positive difference is a long drawn out process but it is heartening being armed with some strategies and understanding into the condition. I particularly found it useful chatting to other parents, teachers and professionals and one recovered adult who suffered from SM as a child. Thanks again!

I took my six year old grandson to see Anna as he had a problem pronouncing certain letters. Anna quickly established there was no physical problem for this and... read more set in motion a lesson plan to help him overcome this. She is a lovely lady who is clearly knowledgeable in her field and has such a lovely way with the children that my grandson did not have a problem going to see Anna and indeed looked forward to it. Her lessons have helped immensely and gave me the tools to continue her good work. I am happy to recommend her.

Anna is a passionate professional and expert in the area of selective mutism and we can't thank her enough for the invaluable advice and support she gave us with our... read more daughter. We have a much greater understanding of how to best support our daughter and we know that should we require any more help and support that Anna is there for us. Thank you!

Anna lead the training in Inverness, I came to the course half way through the day so I felt like I missed the most important parts. I took away... read more from the course a hangout that was clear and helpful. I've not long learnt about SM and I'm grateful for doing this training as a mother and a childminder.

I can not thank Anna enough for the wonderful experience my son had during his time at Word Steps Speech and Language Therapy. Whilst my 5 year old had... read more a large vocabulary, i was concerned that he did not have every sound - some sounds were mispronounced and others were a little muddled. Anna quickly identified the areas he needed support with. Her warmth and friendliness quickly enabled a trusting and supportive relationship to develop with my son who was so excited to see her each week. We both very much looked forward to the sessions which were play based. Many of the games could easily be repeated and practised at home in between sessions. I was amazed at how quickly his language progressed, mastering sounds in a short period of time. As a parent, I felt empowered and supported to help my son. Anna was very open to the needs of our family and checked in regularly regarding the frequency of our sessions. I can not recommend Words Step highly enough and would use again in the future for any further speech and language support.

Our child has been suffering from Selective Mutism and only speaks to a small number of fellow pupils in the same class. Anna is a specialist in this condition and... read more with her help, our child has now widened their circle of friends. Her relaxed manner puts children at ease. This gave my child confidence to speak and play with people they had been unable to do so previously with. New friendships have been formed through this and our child is more content and happy to go to school than ever before. Throughout the process, Anna would keep us updated with progress and would look to gain agreement with us how to continue. We can't praise her high enough for making a real difference.

The inverness training day was a great success and it was really nice meeting other parents going through the exact same experience as myself.

I can't speak highly enough of Anna and her work. Non only my daughter's issue with speaking is now a memory, but all the process has been a great experience... read more for her. She loved her sessions, she loved the homework Anna gave her and she has felt supported throughout all the therapy. Anna is a loving caring therapist, and her professionalism is second to none. I can only highly recommend Anna!

Anna brought my child on by leaps and bounds. He suffered from a very bad speech impediment and she was able to help draw him out of his shell and... read more to help turn him into a confident and conversant child. A professional, warm person, she is able to relate to and empathise with children and it is obvious every step of the way that she really cares. If you want great results I would recommend Anna wholeheartedly.

I contacted Anna as someone had recommended her to me through one of the selective mutism pages on Facebook. Words can’t express how grateful I will always be too Anna... read more for her kindness and helpfulness to myself and especially my daughter. After years of getting no where, struggling to find proper help and support for my daughter we finally found someone who totally understands selective mutism and took the time to explain everything properly to me about how my daughter will be feeling. My daughter built up a lovely relationship with Anna she has such a lovely way with children so patient and kind and always on hand if we ever need advice or support. Anna you are amazing!

Anna has been a great support professionally. I reached out to her for specialist clinical supervision and she responded very efficiently. We were able to have a telephone call (due... read more to distance) which helped so much. Anna provided resources and shared her highly specialist knowledge about Selective Mutism. She put me at ease and encouraged me to ask questions to support the case I was working on. Thank you very much! Charmaine