I found Anna when my son was very young and not speaking very much at all. I was feeling very hopeless and desperate to help my son, I started looking... read more around for specialist Speech and Lanaguage services. Although there was quite a distance to travel, we came to see Anna weekly for quite some time and she was a great support to me as well as a great therapist for my son. Anna identified that he had a phonological disorder and she supported us not only with a programme of things to work on at home, but she also helped educate me on how what strategies would be effective in helping my son to converse and with his sounds. She has great enthusiasm for what she does and is very positive. I would highly recommend Anna without hesitation to anyone who needs Speech and Language input.

Anna is a passionate professional and expert in the area of selective mutism and we can't thank her enough for the invaluable advice and support she gave us with our... read more daughter. We have a much greater understanding of how to best support our daughter and we know that should we require any more help and support that Anna is there for us. Thank you!

Anna is our second SLT, she was amazing. Before she came, I was very confused about my girl's language development. The NHS SLT said she was fine and no... read more longer need further therapies. But she only has 20 words at age of half two, Anna told me, although she will catch up, but yet she didn't, that is the very first time I felt being understood by someone finally. She can always bring me lots of ideas about playing with kids, she can also quantitatively tell me how will my girl develop, (I think this is very very special and important). after few months therapies, my girl was totally changed, she is now not that sensitive and becomes outgoing, now we finished our therapy, but my daughter still miss her very much. I am so grateful for her help. She is very friendly and responsible, I think all people talked to her will know what I mean.

She was my daughter's speech therapist and we loved her. She used a playful strategy and my daughter improved very well

I asked Anna to conduct an English assessment ending with a report. I brought my daughter to Anna's clinic at her home. it was a great session, my daughter interacted... read more with Anna perfectly well and Anna was perfectly able to manage with my three years old daughter. I am perfectly fine with the report that Anna wrote and find her recommendations very useful and helpful to improve my daughter English language. If you are reading this review probably you need a certified language therapist, I would strongly recommend Anna to you. Thank you Anna 🙂

Anna has been incredible over the past year working with us to help our son overcome his SN. Anna's passion for working with children has undoubtedly changed our lives. We... read more felt so lost before we had Anna on our side as SM is very rare. Anna has fantastic strategies and works closely with other professionals that are in your child's lives. My sons nursery teachers couldn't praise her enough. We wouldn't have had the success we had without her. Thanks Anna!

I contacted Anna as someone had recommended her to me through one of the selective mutism pages on Facebook. Words can’t express how grateful I will always be too Anna... read more for her kindness and helpfulness to myself and especially my daughter. After years of getting no where, struggling to find proper help and support for my daughter we finally found someone who totally understands selective mutism and took the time to explain everything properly to me about how my daughter will be feeling. My daughter built up a lovely relationship with Anna she has such a lovely way with children so patient and kind and always on hand if we ever need advice or support. Anna you are amazing!

Anna brought my child on by leaps and bounds. He suffered from a very bad speech impediment and she was able to help draw him out of his shell and... read more to help turn him into a confident and conversant child. A professional, warm person, she is able to relate to and empathise with children and it is obvious every step of the way that she really cares. If you want great results I would recommend Anna wholeheartedly.

WOW! What an amazing training session. Our staff has just spent an engaging and interactive hour listening to Anna help us become more aware and have a deeper understanding... read more of selective mutism. She is truly inspiring and has such a depth of knowledge. She was able, very simply and eloquently, to explain the journey of someone with this condition and we all left feeling that we, as educators were better equipped to deal with associated problems. Thank you once again Anna.

I cannot speak highly enough of Anna! As parents we were feeling fairly deflated in our approach and frustrated with Other professionals regarding our sons speech delay and clarity of... read more speech. We have attended therapy on and off for approx 6months with Anna. What we have learnt has been invaluable and what my son has achieved in this time is truely heartwarming. It has been hard work but with so many ways to play and stimulate our son he has rarely objected and even enjoys the games/activities! Anna thinks outside the box and truely “knows” her clients so that she knows how to get the best from them. Her professionalism and experience is second to none, she empowers parents and really connects with children. She is also a genuinely lovely person. My only regret is that we never met sooner! A fantastic experience.

Anna has been a great support professionally. I reached out to her for specialist clinical supervision and she responded very efficiently. We were able to have a telephone call (due... read more to distance) which helped so much. Anna provided resources and shared her highly specialist knowledge about Selective Mutism. She put me at ease and encouraged me to ask questions to support the case I was working on. Thank you very much! Charmaine

We are a bilingual family. When our daughter was approaching the age of 3, we noticed she was having language and communication issues. We contacted Anna after having been told... read more by the NHS Speech and Language Therapist that everything was ok with our daughter’s speech. We knew that was not the case. Anna carried out a thorough assessment and identified areas to work on. We followed Anna’s advice, and put in place the strategies given. This was very helpful, and our daughter started making progress. We found Anna to be a really important point of reference and support throughout our daughter’s journey and continued to use her services as she progressed in school. She is now 10, and we still do an annual review and assessment to make sure that we are on track. We cannot thank Anna enough for the help and support she has given us as a family. Her support has meant that our daughter’s confidence has steadily grown and she can look into the future with a positive outlook. We would highly recommend Anna. Claudia

I can not thank Anna enough for the wonderful experience my son had during his time at Word Steps Speech and Language Therapy. Whilst my 5 year old had... read more a large vocabulary, i was concerned that he did not have every sound - some sounds were mispronounced and others were a little muddled. Anna quickly identified the areas he needed support with. Her warmth and friendliness quickly enabled a trusting and supportive relationship to develop with my son who was so excited to see her each week. We both very much looked forward to the sessions which were play based. Many of the games could easily be repeated and practised at home in between sessions. I was amazed at how quickly his language progressed, mastering sounds in a short period of time. As a parent, I felt empowered and supported to help my son. Anna was very open to the needs of our family and checked in regularly regarding the frequency of our sessions. I can not recommend Words Step highly enough and would use again in the future for any further speech and language support.

Thank you for the excellent training in SM which was relevant and empowering as Anna really got across with energy and enthusiasm that we can make a difference. Since the... read more training I have been able to put the strategies into practice and spread the knowledge and information on SM to pupils, parents, fellow teachers and professionals. We realise that making a positive difference is a long drawn out process but it is heartening being armed with some strategies and understanding into the condition. I particularly found it useful chatting to other parents, teachers and professionals and one recovered adult who suffered from SM as a child. Thanks again!

The inverness training day was a great success and it was really nice meeting other parents going through the exact same experience as myself.

We approached Anna to help with our little boy when he was 3, he had a severe phonological speech disorder. Anna seen us every 2 weeks and straight away we... read more felt so supported and comfortable with her. We loved how she included the whole family in the sessions. I always felt so at ease that with a typical lively 3 year old Anna would always make sure he wasn’t just sitting still, he would be jumping and playing whilst always learning. We are now finished with our sessions but know if we need anymore help she would welcome us back with open arms. I’m not sure where we would be if we had stuck to NHS sessions as the difference in sessions was huge! We would hugely recommend Word steps speech and language 😁

Anna was a wonderful speech therapist for my son. She was endlessly patient and always had a treasure of fun activities for him to do. He really enjoyed all her... read more sessions and his speech problems improved a lot. Thank you Anna!

I took my six year old grandson to see Anna as he had a problem pronouncing certain letters. Anna quickly established there was no physical problem for this and... read more set in motion a lesson plan to help him overcome this. She is a lovely lady who is clearly knowledgeable in her field and has such a lovely way with the children that my grandson did not have a problem going to see Anna and indeed looked forward to it. Her lessons have helped immensely and gave me the tools to continue her good work. I am happy to recommend her.